Data Recovery - Frequently Asked Questions

Frequently Asked Questions

Top 3 Questions:

How much?

Our costs start as low as $35 per floppy drive. Please contact us for customized costs for your media.

How long?

Our general turn-around time to delivery your recovered data is between the same day to 3 days. Expedited service is available to ensure your data is delivered when you need it.

What is your rate of success?

93.5%! This includes all media, including desktop and server hard drives. We pride ourselves on using the best of breed concepts and technology, enabling the top-industry success rate.

Other Common Questions:

Can you recover a file that was deleted accidentally?

In many cases we can. We would need to know the type of file, the name of the file and when you accidentally deleted it. Do not install any new programs or save additional data to prevent from further data loss.

Is it possible for you to just save certain files I ask for and delete the rest?

Yes, it is possible - in some cases it may reduce the cost of the recovery. We will have to examine the hard drive in order to find out what type of damage there is on that specific drive and based on that, determine the cost of the recovery.

After your free diagnosis of my hard drive's recoverability, can I decide not to pursue with the recovery depends on price? As the data on my hard drive is important, but only to a certain extent and I don't want to spend an enormous amount on it if I can.

Yes, the evaluation is free with no obligation, if the cost is too high you can decide not to pursue with the recovery.

Are you able to recover data from a computer that cannot boot?

Most likely. Try not to perform too much activity with your computer – this activity could cause further damage to your data.

My hard drive is making clicking noises, should I be concerned?

If the hard drive is making sounds it never made before, back up your critical data immediately. Consider it a warning and replace the drive. If you can't back up the data, bring it to us.

My FireWire external hard drive is asking to be initialized. I need some of the files on it. What utilities can I use to try and fix this myself?

If the data is critical, we don't suggest running any utilities on it. We'd rather have you bring the drive in for a professional data recovery technician to look at it.

My computer was in a fire, is my data up in smoke?

Not necessarily. We've retrieved data from fire-damaged equipment in the past.

What do you mean by non-destructive data recovery?

We use methods that don't alter the contents of the drive. In the event that we can't retrieve your data, the drive is no worse after we serviced it.

What types of media do your recover?

2.5" laptop ATA/IDE drives
3.5" desktop SCSI drives
3.5" desktop ATA/SATA/IDE/EIDE
External Firewire drives
External USB drives
Floppy disks
CD-ROM/CD-R/CD-RW
DVD-ROM/DVD-R/DVD+R/DVD-RW
JAZ Disks
ZIP Disks
Compact Flash
RAID arrays
Smart Media
SuperDisks