The Process 

Data recovery process (How does the process work?)

Step 1: 100% Free Data Recovery Service Evaluation
Once your media is received at our facilities, it is immediately taken through a free, non-intrusive evaluation to determine the causes of data loss. Our experienced customer service staff will notify you promptly with the results, provide you with a quotation and confirm the next steps of your hard drive, raid array, tape drive, notebook, or other data recovery service before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service.

Timeframe: 1-6 hours from the time your hard drive is received.

Step 2: Data Recovery Is Performed According To Evaluation Findings and Client Approval
Upon approval, the data recovery process will proceed according to your target file specifications and evaluation assessment. All of our data recovery projects are performed in a fully secured laboratory environment. Furthermore, hard drives suffering from physical damage will be performed in a class 100 static-free cleanroom facility to ensure maximum drive efficiency.

Standard Service: Same day - 3 Days

Step 3: Data Is Recovered And Placed In Quality Control For Authentication
Upon recovery, your data is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the necessary target files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in useable condition.
Step 4: Recovered Data Is Packaged and Returned
Once our quality control team has verified the authenticity of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases, your data will be returned on CDs or DVDs
Possible Destination Media Include (but are not limited to):
CDs, DVDs, Standard Hard Disk Drives, External USB or Firewire Backup Drives

Upfront Process

A free diagnostic within hours is provided. Then, your data is recovered quickly so you are up and running within minimal downtime.

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