How to set up iPhone with Exchange e-mails – an easy guide by New York Computer Help

It is not easy to find the right steps on how to set up the iPhone through Exchange e-mails.  Setting up the iPhone through POP3 accounts, such as Gmail or Yahoo are very easy, but figuring out how to configure the iPhone for e-mails that are hosted by your Exchange server is another story. 

There are 3 categories to set up e-mails on the iPhone: IMAP, POP3, and EXCHANGE.  It would make sense to just set up an exchange account via the EXCHANGE category, but forums on the Internet will tell you to set up Exchange e-mails can be set up in every category. 

We placed a call to Apple’s iPhone support and you’re not going to believe this, but their support helpdesk is in Canada using iPhone emulators on their computer to assist.  This means that their reps are not given actual iPhone to provide support!  This is a big disconnect here because the techs can’t type in the same info you’re typing in to see if there might be a problem with your phone.  We placed 3 calls to the iPhone reps – all were very nice, and seemed generally knowledgeable with the navigation except one rep, but provided the same info that is on the Internet.  Apple really doesn’t provide support for Exchange so users are generally left looking on different how-to guides on the Internet.  Well, we took several hours to see what the easiest and most stable way is to set up the iPhone for Microsoft Exchange.

Easy Steps for setting up your iPhone for Microsoft Exchange:

  1. Settings->Mail->Add Account-> Other-> IMAP
  2. Name: i.e. John Mac
  3. Address: i.e. [email protected]
  4. Description: i.e. John’s email

Incoming Mail Server

  • Host name: i.e. mail.company.com
  • User name: i.e. john
  • Password:  i.e. Johnsemailpassword

Outgoing Mail Server

  • Host Name: i.e. mail.company.com
  • User Name: i.e. john
  • Password:   i.e. Johnsemailpassword

Server IMAP

If you cannot send and receive e-mails after the above setup, then you have to ensure that your Exchange server’s IMAP service is started.  This must be running for the iPhone to work for e-mails.

If you have any further questions you can contact the iPhone support team at New York Computer Help.

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