VoIP or Voice over Internet Protocol is a phone service that uses an internet connection instead of a landline. It’s generally a digital phone service, which means you can use it with a computer, a smartphone, or a VoIP adapter.
So, the calls to your main office line can be seamlessly forwarded to your cell phone. Or the call gets rerouted to your home office—all with the click of a button. Hence, giving you the power to work from anywhere. And, if you have an international team, VoIP can help save you money on costly long-distance calls.
That’s why more and more businesses are making the switch to VoIP. However, if you’re still unsure whether VoIP is right for you, here are five reasons to make the switch.
Affordable Communication Costs
VoIP services offer more affordable and flexible pricing plans than traditional phone services. In addition, since these services are internet-based, they can be offered at a lower cost than traditional phone services.
This affordability makes VoIP an attractive option for small businesses. Traditional phone lines generally charge for a set number of minutes, whereas VoIP services can offer unlimited calling plans for a set monthly fee.
Also, when making long-distance calls, VoIP can be significantly cheaper than using a traditional phone line. Why? VoIP services transmit data over the internet, not requiring long-distance charges.
So, if your business frequently makes long-distance calls, VoIP could save you a lot of money. Not only that, the additional cost-effective features that VoIP offers, such as affordable hardware and software, make it an attractive option for small businesses.
Ensure to find a VoIP provider that can offer you a customizable plan that meets the specific needs of your business, like MBIT. And, be sure to test out the service with a free trial before making the switch. This way, you can ensure that VoIP is the right fit for your business.
Supports Multiple Calls At The Same Time
Another good reason to use VoIP is that it supports multiple calls simultaneously. A traditional phone line usually allows you to talk to one person at a time. On the other hand, VoIP lets you take multiple calls simultaneously without problems.
And this is perfect for businesses that receive many calls like customer service or help desks. They can now talk to several customers simultaneously without worrying about losing any calls or frustrating your customers.
It’s also great for conference calls and other group calls. You can easily add more people to the call without worrying about the quality of the call deteriorating. As a result, it’s faster for clients to get the answers or help they need, and it’s more efficient for businesses, strengthening the relationship between business and customer.
More Features Than Landlines
Unlike traditional phone systems, VoIP offers more features that businesses can take advantage of. These features can vary from company to company, but some of the most popular ones include:
- Voicemail
- Call Forwarding
- Conference Calling
- Automatic Call Distribution
- Interactive Voice Response
- Caller ID
- Last Number Redial
- 411 Directory
- Call Blocking
- Fax
- Call Waiting
But there are advanced features that some providers offer that can take your business to the next level, like area code selection, SMS, speed dialing, return call, and call transfer. The good news is that most of the features come included in the total price or subscription, keeping the costs of add-ons to a minimum.
Easy Installation
VoIP phones are super easy to install and configure, even for those who are less tech-savvy. All you need is a high-speed Internet connection and a VoIP adapter, and you’re good to go!
There’s no need to have technicians or professionals running phone wiring throughout your business office – VoIP uses your existing Internet connection to make and receive calls. It means that VoIP phones are cheaper to install and maintain than traditional phone systems.
Workflow Efficiency
One of the most significant benefits of VoIP is its uncomplicated dashboards that simplify work communication. Other business telephone systems are complex and challenging to manage without the help of an expert. VoIP’s visual interface lets you see at a glance who is on a call, who is available, and who is away from their desk.
With one universal online dashboard, you can access work emails, send faces, use caller ID, etc. Imagine not using a separate email system, phone system, and chat software for work! VoIP brings it all together in one neat package.
Takeaway
If your business isn’t using a VoIP phone system, you’re missing out on many features that can save you time and money. With more features, flexibility, and scalability, VoIP has quickly become the new standard for business communications. So, get with the times and switch to VoIP today! You surely won’t regret it.