How I lowered my Verizon FIOS bill in half.
We love our boob-tube and digital highway, a.k.a. TV and Internet. We love it so much that we sometimes let our bills and increasing amounts slip away from us. Watching Bravo, HBO and having high-speed WiFi Internet access is invaluable, right? Well, maybe, but it still doesn’t mean you can’t slice your Verizon FIOS bill in half like I did.
So, how did this all begin for me? To be honest, I don’t really watch TV much any more. I’m 98% on my iPhone streaming movies, watching news via apps, and when I want to watch a show, I’m on the FIOS mobile app anyway. Just more convenient. And hey, I have the iPhone 7 Plus so why not use that big ol’ screen.
As we know, these cable providers have their own script when you speak to them so why not be equipped with your own script.
Here’s the script and approach to use to lower your Verizon FIOS bill in half:
- Know what your paying now and what services you have. Pull out a paper bill or go online. Or you can, it’s better to log in online via the My Verizon Account Site. The site will show you what you have and what packages you can downgrade to to save some shekels. I have Verizon Triple Play so I immediately went to the TV package to see that there are thousands of channels I don’t even watch. Well, I knew this but needed to be banged over the head with this for reality purposes. So, I knew my Ultimate HD package was well too rich for my viewing tastes and wallet validation purposes. So, I eyeballed the Custom TV – Sports & More package knowing that contains all the channels I’ll ever need. That’s an immediate $50 decrease. So, have this knowledge already of what you want to decrease. This is good ammunition to go in with. Also, check out your Internet speed to see if you are able to decrease. I left this alone since I’m an Internet junkie, and my wife would have killed me if her Facebook activities slowed down. Also, see if you even need the phone service. Aren’t we all on cell phones anyway nowadays? So, have all this info of what you’re paying and what you’re willing to downgrade to ready and armed.
- Know who and when to call. You don’t want to call tech support or account services. You want to call sales and only sales. Hey, they want to make a sale and that is how they are judged, by how many sales they make. The sales number is 1-800-837-4966. Call only this number. Also, most of the contracts are 2-year terms. Try to call within 1-2 months before it ends. This will allow another sales person who you call to swoop in and get credit before you are automatically renewed.
- Know what to say. Tell the sales person your bill is too high. I did this and all of a sudden he found a promotion to lower my bill by $20/month for the first year. I said that wasn’t enough to make me happy. He didn’t budge and then told him what all sales people hate to hear, “Alright, in that case, I’m thinking of cancelling and going to TimeWarner.” That agitated him and he proceeded over the course of 20-30 minutes to check in with a supervisor who lowered the bill to $45/month for the entire 2-year new term! Great, then I hit him with the okay I’ll take that along with downgrading my TV service. At that point, my sales rep knew he was played by an IT service professional. It’s like great, I’ll see your flush with my full house. I proceeded to take his $45 decrease and added another $50 decrease on top of that slicing my monthly Verizon FIOS bill to $95/month less!
- Don’t forget to remove any unnecessary boxes and equipment. I also saved an additional $10/month by removing that ridiculous global DVR service where you can record a show from another room to another TV. How lazy can we be?! So, make sure you are not hit every month with these ridiculous services. Also, get rid of any TV boxes you don’t need.
In total, I reduced my bill in half, saving $105/month! That’s huge! You can do it too. Just be armed with all this knowledge and use this script. Good luck!