Category: Soapbox

sexual harassment google walkout

Google Walk-out: Why was it done? The take-away for Google.

November 2nd, 2018 by

Google is still king.  But, the king took a right hook to the chin yesterday when all the Google employees staged a protest in an NYC park.  Other cities synchronized similar protests, including Chicago, Berlin, London, and Zurich. So, what was the protest all about?  Why did it happen?  What was so big to plan…

Amazon Drones, Bots, and Where the Future is Headed

October 24th, 2018 by

All this talk about drones gets me wondered where our future is headed.  Nowadays, we can find quasi hover boards flying around the city.  You can use a bluetooth controller to automate a skateboard uphill.  Hey, didn’t the Back to the Future movie predict hover boards would be released in the future?  It’s obviously a…

right to repair

Right to Repair Bill could pass in 5 states including New York

January 25th, 2017 by

If you’re not aware of the Right to Repair bill, it is the equalizer to Apple essentially owning the world. Okay, that was a grand gesture of sorts.  But, I’m not far off.  Currently, all Apple products along with other manufacturers, Dell, HP, Lenovo, etc, provide warrantied support for its products.  Once a non-authorized tech or…

Top 5 Questions Business Owners Hate Getting Asked

January 19th, 2017 by

Getting on my soapbox this morning, blowing a little fire.  Sometimes, just sometimes, we as business owners have to share our angst with some questions we get from time to time.  These questions overstep and are definitely presumptuous ones.  They are also questions we sometimes don’t feel deserves a response or at least merits a…

What is the definition of customer service?

November 3rd, 2016 by

It may sound cliche, but good customer service is really a lost art.  You may see reviews or hear from friends about subpar customer service interactions. My definition of customer service may be a little different from the Wikipedia version.  If you search for “What is the definition of customer service,” you’ll find phrases such…