No contest, New York Computer Help all the way. Best Buy’s Geek Squad is the IT support crew that is dressed in those obnoxiously bright-orange collared-shirts. New York Computer Help has the NYC IT team that is dressed in nice casual clothes, you know, normal people clothes, not geek wear.
The big different when comparing Geek Squad or New York Computer Help is their motivations, or intents. The Geeks are geared towards selling computers and equipment. After all, they work within Best Buy stores and are driven towards commissions. Got a dead computer? Replace it, and oh yeah, we have a special rate, just for today, and just for you! New York Computer Help is computer repair service driven. That means if your computer died, New York Computer Help will actually fix it! They do not sell computers so you’ll have peace of mind knowing you won’t be pushed into buying one.
Secondly, once the Geek Squad is disappointed and realizes they really have to fix your computer, they actually won’t fix it. It will be shipped to a repair warehouse for servicing. How’s that for feeling like a number?! New York Computer Help? It is fixed in the shop and right away. No shipping out or other people touching your computer.
Time frame? The Geek Squad is usually timed at 2 – 4 weeks. New York Computer Help does it in the same day computer service! Pretty big difference.
Quality? New York Computer Help hires only IT techs with college degrees and 15 or more years of experience. Geek Squad? Ready to work, come aboard. No tech experience, no prob, they’ll teach you. The training deals with pushing customers into buying new computers they don’t need.
Personalization? New York Computer Help offers you one tech through the life of you repair. Geek Squad offers up to a dozen, playing the game of telephone, typically losing the initial request through the paperwork.
So the choice is clear: New York Computer Help.