Please ensure Javascript is enabled for purposes of website accessibility

Getting a Microsoft Surface Battery Replaced

Microsoft offers battery replacement services for some Surface devices that are out of warranty. For devices that are still under warranty, Microsoft will replace the entire device if the battery is found to be faulty.

Here are the different options for replacing a Microsoft Surface battery:

  • Microsoft authorized service center: You can take your Surface device to a Microsoft authorized service center for battery replacement. The cost of this service will vary depending on the model of your device.Microsoft authorized service center
  • Mail-in service: You can also mail your Surface device to a repair center for battery replacement. The cost of this service is the same as the cost of service at a Microsoft authorized service.
  • Self-service repair (for Surface Pro 9 only): Microsoft offers a self-service repair option for the Surface Pro 9 battery. This option is only available for devices that are out of warranty and requires you to have the knowledge and technical skills to perform complex electronic repairs.

Before you get your Surface battery replaced, it is important to back up your data. You can also try troubleshooting steps to see if you can fix the battery issue yourself.

Here are some troubleshooting steps that you can try:

  • Calibrate your battery: This can help to improve the accuracy of the battery gauge.
  • Update your Surface: This can help to fix bugs that may be affecting your battery life.
  • Reduce your screen brightness: This can help to conserve battery life.
  • Close unused apps: This can help to conserve battery life.
  • Turn off Bluetooth and Wi-Fi: This can help to conserve battery life.

If you have tried these troubleshooting steps and your Surface battery is still not working properly, then you will need to get it replaced.

Protect your computer from potential threats! Hardware insurance plans starting from $15/month

Need protection from cyber threats? Signup to our Cyber Insurance plans starting from $25/month

Got any further questions? Walk in for a free diagnostic in NYC:

53 East 34th Street (Park & Madison), Floor 3 New York, NY 10016

806 Lexington Ave (62nd Street), Floor 3, New York, NY 10065

110 Greene Street Suite 1111, (Floor 11), New York, NY 10012

Outside NYC? Just mail in your device if in the US.