Your external hard drive is dead. Things are definitely looking bleak, but there’s hope. The deader the drive, the more hope there is. I know that sounds odd, but it’s true.
Your drive is making no sounds and is totally dead as a doornail. No lights, no nothing. Well, then, there’s true hope. Hope in that maybe the external hard drive issue lies just with the plastic enclosure. All external hard drives contain an enclosure or shiny colored plastic with the manufacturer name on it, i.e. Seagate, Toshiba, Western Digital.
Inside the enclosure is the actual hard drive where all your files are. If you’re not getting any power, chances are the issue is that the enclosure is not able to pass through any power. If that’s the case, you’ll just need to replace the enclosure itself and your files may be visible again. It’s worth a shot, any enclosures just range from $20 – $50. Not a bad investment to be a data recovery expert for the day.
But, and it’s a big but, if your files are still not visible, then, your actual hard drive is the culprit and should be sent away for lab recovery. New York Computer Help specializes in NYC lab recovery which is the act of opening up the drive to replaced failed parts. If your drive still doesn’t work after replacing the enclosure or is making grinding or clicking noises, then your external hard drive is ripe for lab recovery.
In some rare cases, your files may not be recovered. That typically happens if the platters where your files are stored is damaged beyond repair. Hopefully, you are not one of the minority, but you should know that lab recovery is not always 100% possible so having a valid file backup is always the best way to guard against data loss.