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How to resolve your Blackberry e-mail issue?

If you have a Blackberry that is running on a Blackberry server, chances are you have had issues with sending and receiving emails.  This is common if the Blackberry Enterprise Server needs an update or if your blackberry is in a no-reception area or cannot sync with the BES (Blackberry Enterprise Server). 

You or your Blackberry network administrator may follow the below steps the next time your blackberry is not working:

  1. Turn off and on your Blackberry device
  2. Turn off your device, remove the battery, and then turn on your Blackberry.
  3. Have your BB (Blackberry) admin re-send an activation code.  This will push through the synchronization process.
  4. Wipe out your blackberry info by going to: Options->Security Options->General Settings->Password and select the “Wipe Handheld” option.
  5. If all of the above doesn’t work, have your BB admin remove and add your account from the BES server and then re-send an activation code.

These steps will help resolve many Blackberry issues.

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Got any further questions? Walk in for a free diagnostic in NYC:

53 East 34th Street (Park & Madison), Floor 3 New York, NY 10016

806 Lexington Ave (62nd Street), Floor 3, New York, NY 10065

110 Greene Street Suite 1111, (Floor 11), New York, NY 10012

Outside NYC? Just mail in your device if in the US.

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