Meet the team

We love what we do.

Each member of our senior team is here not only because they’re ridiculously talented, but because they love what they do. Most of our senior staff has been with New York Computer Help since 2005. Our deep relationships have fostered strong bonds and trust that you can count on. We’d like to take a moment to introduce our company’s senior level staff to you. We are all about long-term partnerships and look forward to starting one with you.

Joe-Silverman

Joe Silverman | Founder | Co-Owner | CEO

Joe’s strive for perfection started as a top 10 tennis juniors player while growing up in New Jersey. He opted to go the academics route, graduating with a Business Management degree from Cornell and MIS degree from Columbia. Before founding New York Computer Help, Joe excelled at leading IT departments and IT recruiting. In these roles, his quest to please each customer is what drives Joe. He has hand-selected a 25-tech team who lives and works by the same code: always be honest, love what you do, and treat the customer like you would your own mother.

Certifications:

Microsoft Certified Solutions Expert (MCSE), Apple Certified Support Pro, A+, Certified in Dell, Lenovo, and HP.

Specialties:

IT recruiting for projects and contract roles, Online backup consulting, Company network assessment

Home computers:

Dell Optiplex for serious work and a MacBook Pro to toy around

Phones:

iPhone for work and Samsung Galaxy Note, again, for toying around

Hobbies:

Hands-on dad of 2 children who is a bit of a fitness fanatic and health nut.

Jim-Chin

Jim Chin | Senior Technical Analyst

Before joining New York Computer Help in 2005, Jim worked as a Senior Technical Officer at JPMorgan Chase for 10 years. He led office move projects, new computer roll-outs, and daily IT support operations for the Global Investment Bank Department. Jim has the innate zen-like ability to see the forest over the trees for every customer, resulting in many successful partnerships and a 30-day lead time for Jim’s next availability.

Certifications:

Certified Microsoft Server Administrator, Certified Novell Administrator, System Management Server Certified (SMS)

Specialties:

Server installation, Network / router configuration, Network / exchange maintenance, PC / Mac support

Home computers:

Dell Optiplex for serious work and a MacBook Pro to toy around

Phones:

iPhone

Hobbies:

Enjoys playing golf and spending time with family.

Kenneth-Peng

Kenneth Peng | Senior Network Administrator

Prior to starting with New York Computer Help in 2005, Ken led workstation upgrades for Merrill Lynch, managed a 1,000+ computer roll-out for PaineWebber, and provided Senior desktop support for UBS. Ken’s ability to thrive under pressure has rescued many newly enlisted high-profiled clients from server and network disasters. Further, companies have been known to not let Ken go, literally keeping him as their dedicated IT outsourced specialist on a daily basis.

Certifications:

Microsoft Certified Solutions Expert (MCSE)

Specialties:

Network / server design, maintenance, repairs, and Small business company support

Home computers:

Lenovo Thinkpad X1 Carbon

Phones:

iPhone

Hobbies:

Enjoys camping and stripe bass fishing in Lake George. Recently became an orchid hobbyist.

Lawrence-Irwin

Lawrence Irwin | Senior Onsite Computer Technician

Armed with a Masters of Internet Technology from Pace University and 20+ years of computer service experience, Lawrence is Mr. Reliable. More importantly, his genuine care and concern for each customer is felt and appreciated by many of our customers. Since 2005, Lawrence has been known to call and email customers from dusk to dawn regarding important computer tips and help. As per his tech chops, Lawrence is extremely versatile, a computer expert in Apple, Windows, Novell, UNIX, Microsoft Office, remote / VPN, backups, disaster recovery, and laptop / desktop / printer repair.

Certifications:

A+, Network+, HP Printer, CCNA (in progress)

Specialties:

Network / server design, maintenance, repairs, and Small business company support

Home computers:

Custom PC which gets constantly upgraded and tweaked.

Phones:

Samsung Galaxy Note

Hobbies:

Avid NY sports fan who dreams of a Giants – Jets Super Bowl.

Francisco-Mancheno

Francisco Mancheno | Senior PC / Mac / Network Specialist

Francisco moved to the United States from Ecuador at age 16. Since then, he has made the most of his time by attaining two Bachelor of Arts degrees at Hunter College, one in Physics and the other in Math. Francisco joined New York Computer Help in 2003 as an In-house Entry Level Technician and was quickly promoted to Onsite Technician and now a Senior-level Specialist. He continually proves that he can master any computer issue, including: all PC / Mac repairs, server issues, network problems, programming support, web design help, and other IT issues. We look to Francisco as the resident genius to resolve the toughest of all IT issues.

Specialties:

OS X, Linux, MySQL, Cisco, C++, Network planning/deployment, Database, Exchange/Network/Server maintenance, Back-ups

Home computers:

MacBook Pro running OSX, Windows, CentOS, and Ubuntu

Phones:

iPhone

Hobbies:

Leads hiking, skiing, ice climbing, rock climbing, and backpacking trips. Loves traveling to El Chalten, Argentina.

Andrey-Golender

Andrey Golender | Senior Server / Cloud Administrator

Andrey started with New York Computer Help in 2007 and brought with him a vast experience of network administration, messaging/email support, database/web service installs, and security management. He has been known to save the day like Superman when new clients hire us for disaster recovery situations. Andrey is a talented multi-tasker who regularly supports a handful of customers every hour.

Certifications:

Microsoft Certified Solutions Expert (MCSE), Google Apps Deployment Specialist, compTIA Security +, Project Management Professional (PMP)

Specialties:

Server / email / network install and support, Company anti-spam / anti-virus setup, Online file storage / back-up setup

Home computers:

iMac and MacBook Pro

Phones:

iPhone

Hobbies:

Plays soccer weekly, practices yoga daily, and takes at least one international vacation annually.

Oscar-Santana

Oscar Santana | Senior Phone / Network Cabling Installer

With 30+ years experience, Oscar is our go-to telecommunications and network installation expert. Complimentary site surveys are done first, followed by a clear flat fee of the work. Oscar handles everything from small network cabling up to 5 computers in home apartments to multi-floor office phone and computer network cabling up to 500 users. Oscar constantly saves customers money by performing inside wiring work that Verizon, TimeWarner, and other Internet Service Providers would typically charge an arm and a leg for. Cable drops, pulls, repairs and preventative maintenance is what Oscar specializes in. More importantly, Oscar’s ability to communicate effectively throughout all phases of his cabling and voice project makes him the best cabling tech in NYC.

Certifications:

Certified Network Cable Installer, Certified Premises Cabling Technician, Certified Telecommunications Network Specialist,Certified Telecommunications Network Specialist

Specialties:

Small office CAT 5 / Cat 6 ethernet network and voice cabling installations.

Home computers:

HP Desktop

Phones:

iPhone

Hobbies:

A family man who enjoys spending time with his loved ones.

Idit-Silverman

Idit Silverman | Co-Owner | 34th Street Repair Center Manager

Idit came aboard in 2003 with an Israeli army commander background and Hunter College degree in programming. She has the perfect balance between tech and business leadership skills, allowing our financials, accounting duties, and invoices to be timely and meticulously handled. Idit eagerly takes part in IT strategy sessions, providing cost-saving solutions to customers. She is a gifted, results-oriented thinker who always adds value to every conversation.

Specialties:

Accounting, Operations, IT dispatch, Vendor relations

Home computers:

MacBook Pro

Phones:

iPhone

Hobbies:

Enjoys spending time with family, yoga, running, and traveling.

Want to join the team? Contact us

See full list