Meet the team

We love what we do.

Each member of our senior team is here not only because they’re ridiculously talented, but because they love what they do. Most of our senior staff has been with New York Computer Help since 2005. Our deep relationships have fostered strong bonds and trust that you can count on. We’d like to take a moment to introduce our company’s senior level staff to you. We are all about long-term partnerships and look forward to starting one with you.

Joe-Silverman

Joe Silverman | Founder / CEO

Joe’s strive for perfection started as a top 10 tennis juniors player while growing up in New Jersey. He opted to go the academics route, graduating with a Business Management degree from Cornell and MIS degree from Columbia. Before founding New York Computer Help, Joe excelled at leading IT departments and IT recruiting. In these roles, his quest to please each customer is what drives Joe. He has hand-selected a 25-tech team who lives and works by the same code: always be honest, love what you do, and treat the customer like you would your own mother.

Certifications:

Microsoft Certified Solutions Expert (MCSE), Apple Certified Support Pro, A+, Certified in Dell, Lenovo, and HP.

Specialties:

IT recruiting for projects and contract roles, Online backup consulting, Company network assessment

Home computers:

Dell Optiplex for serious work and a MacBook Pro to toy around

Phones:

iPhone for work and Samsung Galaxy Note, again, for toying around

Hobbies:

Hands-on dad of 2 children who is a bit of a fitness fanatic and health nut.

Jim-Chin

Jim Chin | Senior Technical Analyst

Before joining New York Computer Help in 2005, Jim worked as a Senior Technical Officer at JPMorgan Chase for 10 years. He led office move projects, new computer roll-outs, and daily IT support operations for the Global Investment Bank Department. Jim has the innate zen-like ability to see the forest over the trees for every customer, resulting in many successful partnerships and a 30-day lead time for Jim’s next availability.

Certifications:

Certified Microsoft Server Administrator, Certified Novell Administrator, System Management Server Certified (SMS)

Specialties:

Server installation, Network / router configuration, Network / exchange maintenance, PC / Mac support

Home computers:

Dell Optiplex for serious work and a MacBook Pro to toy around

Phones:

iPhone

Hobbies:

Enjoys playing golf and spending time with family.

Kenneth-Peng

Kenneth Peng | Senior Network Administrator

Prior to starting with New York Computer Help in 2005, Ken led workstation upgrades for Merrill Lynch, managed a 1,000+ computer roll-out for PaineWebber, and provided Senior desktop support for UBS. Ken’s ability to thrive under pressure has rescued many newly enlisted high-profiled clients from server and network disasters. Further, companies have been known to not let Ken go, literally keeping him as their dedicated IT outsourced specialist on a daily basis.

Certifications:

Microsoft Certified Solutions Expert (MCSE)

Specialties:

Network / server design, maintenance, repairs, and Small business company support

Home computers:

Lenovo Thinkpad X1 Carbon

Phones:

iPhone

Hobbies:

Enjoys camping and stripe bass fishing in Lake George. Recently became an orchid hobbyist.

Lawrence-Irwin

Lawrence Irwin | Senior Onsite Computer Technician

Armed with a Masters of Internet Technology from Pace University and 20+ years of computer service experience, Lawrence is Mr. Reliable. More importantly, his genuine care and concern for each customer is felt and appreciated by many of our customers. Since 2005, Lawrence has been known to call and email customers from dusk to dawn regarding important computer tips and help. As per his tech chops, Lawrence is extremely versatile, a computer expert in Apple, Windows, Novell, UNIX, Microsoft Office, remote / VPN, backups, disaster recovery, and laptop / desktop / printer repair.

Certifications:

A+, Network+, HP Printer, CCNA (in progress)

Specialties:

Network / server design, maintenance, repairs, and Small business company support

Home computers:

Custom PC which gets constantly upgraded and tweaked.

Phones:

Samsung Galaxy Note

Hobbies:

Avid NY sports fan who dreams of a Giants – Jets Super Bowl.

Francisco-Mancheno

Francisco Mancheno | Senior PC / Mac / Network Specialist

Francisco moved to the United States from Ecuador at age 16. Since then, he has made the most of his time by attaining two Bachelor of Arts degrees at Hunter College, one in Physics and the other in Math. Francisco joined New York Computer Help in 2003 as an In-house Entry Level Technician and was quickly promoted to Onsite Technician and now a Senior-level Specialist. He continually proves that he can master any computer issue, including: all PC / Mac repairs, server issues, network problems, programming support, web design help, and other IT issues. We look to Francisco as the resident genius to resolve the toughest of all IT issues.

Specialties:

OS X, Linux, MySQL, Cisco, C++, Network planning/deployment, Database, Exchange/Network/Server maintenance, Back-ups

Home computers:

MacBook Pro running OSX, Windows, CentOS, and Ubuntu

Phones:

iPhone

Hobbies:

Leads hiking, skiing, ice climbing, rock climbing, and backpacking trips. Loves traveling to El Chalten, Argentina.

Andrey-Golender

Andrey Golender | Senior Server / Cloud Administrator

Andrey started with New York Computer Help in 2007 and brought with him a vast experience of network administration, messaging/email support, database/web service installs, and security management. He has been known to save the day like Superman when new clients hire us for disaster recovery situations. Andrey is a talented multi-tasker who regularly supports a handful of customers every hour.

Certifications:

Microsoft Certified Solutions Expert (MCSE), Google Apps Deployment Specialist, compTIA Security +, Project Management Professional (PMP)

Specialties:

Server / email / network install and support, Company anti-spam / anti-virus setup, Online file storage / back-up setup

Home computers:

iMac and MacBook Pro

Phones:

iPhone

Hobbies:

Plays soccer weekly, practices yoga daily, and takes at least one international vacation annually.

Tony-Wilson

Tony Wilson | Senior IT Administrator

Tony’s 18+ years of experience, St. John’s Bachelor of Arts, and long list of certifications combine to make him a specialist in many technology fields. Before joining New York Computer Help, Tony was a network engineer, IT director, and server administrator to small to enterprise-level clients. Tony performs the same high-valued computer support now and, in turn, is rewarded with a high rate of customer retention and repeat business.

Certifications:

MCSE, MCITP, Cisco CCNP, CISSP, Apple

Specialties:

PC/Mac support, Cisco/Linksys, Meraki, Juniper, Sonicwall, ForiNet networking, Office/cloud setups

Home computers:

Mac and PC

Phones:

iPhone

Hobbies:

Likes to play ice hockey.

Alex-Lokshin

Alex Lokshin | Senior Desktop / Laptop Technician

Alex is a rare find who displays tireless work ethic and determination to satisfy each and every customer. Alex still has a strong, loyal following from his past 20+ years of experience providing IT solutions to residential and business customers. Tech savvy at an early age, Alex has leveraged his Computer Science degree from Long Island University and wealth of experience to resurrect from the dead the most ghastly-looking computers.

Certifications:

Microsoft Certified Solutions Expert (MCSE), A+, Certified in Intel, AMD, Citrix, Linksys, and Netgear

Specialties:

Hardware/software repair on Mac, PC, iPhones, Samsung Galaxy, Nexus, iPad and Data recovery

Home computers:

Dell Vostro

Phones:

Samsung Galaxy

Hobbies:

Plays bass guitar, football coach for teens, die-hard Giants, Yankees, Knicks, Islanders fan, and loves quality time with friends and family.

Eric-Mejia

Eric Mejia | Senior Apple Technician & Lead iPhone/iPad Technician

Eric was hired in 2014 and already brought with him a myriad of experience, savvy, and wealth of
knowledge. With a passion in music and a Masters of Arts degree from Berklee College of Music, this self-taught tech Apple guru ensures no Mac issue gets by him. Eric’s high energy, can-do attitude allows him to bang out iPhone screens within 10 minutes each along with multiple iPads in the hour. Customers are touched by Eric’s positive and empathic nature, allowing for a seamless, understandable tech conversation and hand-off.

Certifications:

Apple Certified Pro, Apple Certified System Administrator, Apple Certified Media Administrator, Pro Tools Certified Operator

Specialties:

Apple hardware / software repair service, iPhone/iPad/LG/HTC/Nexus/Samsung Galaxy screen repair.

Home computers:

Macbook Pro and a custom-built desktop running Windows and Ubuntu

Phones:

iPhone 6

Hobbies:

Plays bass guitar, singing, MMA, filming, and programming.

Paul-Sheynker

Paul Sheynker | IT Project Administrator

Paul started with New York Computer Help in 2008 and has truly become our “jack-of-all-trades,” fixing everything from home computers to high-level server issues. Prior to New York Computer Help, Paul led desktop support teams within international law and corporate industries. He continues to head up office/home moves, new computer setups, migrations, upgrades, and other IT projects. His ability to relate and speak to every customer at a non-tech level makes Paul a valuable member who is often reserved months at a time.

Certifications:

Microsoft Certified Professional (MCP), Project Management Professional (PMP)

Specialties:

Break-fix repairs, virus removals, networking, project / service management.

Home computers:

Asus Ultrabook

Phones:

Samsung Note

Hobbies:

Enjoys snowboarding and is a connoisseur of fine cognacs and cigars.

Juan-Manalo

Juan Manalo | Phone / Tablet Lead Technician

With 10+ years in fixing phones, tablets, and mobile devices along with a Bachelor of Arts at New Jersey City University, Juan is our go-to mobile repair expert. Along with a keen attention to detail, Juan ensures every customer is happy and fully understands the service performed. A proven track record and well-spoken individual who is motivated to please.

Certifications:

iPhone certified, iPod certified, Xbox certified, soldering certified

Specialties:

iPhone screen repair, Samsung Galaxy / Nexus screen repair, iPad screen repair, Nexus tablet screen repair, iPod touch screen repair

Home computers:

MacBook Pro

Phones:

iPhone 5

Hobbies:

Building plane model kits, a Jets/Mets fan, and chasing his son around.

Charley-Lo

Charley Lo | Desktop Support Lead Engineer

With 10+ years in fixing phones, tablets, and mobile devices along with a Bachelor of Arts at New Jersey City University, Juan is our go-to mobile repair expert. Along with a keen attention to detail, Juan ensures every customer is happy and fully understands the service performed. A proven track record and well-spoken individual who is motivated to please.

Certifications:

Oracle Certified Professional

Specialties:

PC/Windows repairs, IT solutions for businesses and residential clients, Microsoft Office support, Outlook/Exchange service, Radio Frequency Barcode Solutions

Home computers:

MacBook and Dell Mini-Station

Phones:

iPhone 5 with a very durable case

Hobbies:

Any outdoor activities, reading James Patterson and Lee Child books.

Oscar-Santana

Oscar Santana | Senior Phone / Network Cabling Installer

With 30+ years experience, Oscar is our go-to telecommunications and network installation expert. Complimentary site surveys are done first, followed by a clear flat fee of the work. Oscar handles everything from small network cabling up to 5 computers in home apartments to multi-floor office phone and computer network cabling up to 500 users. Oscar constantly saves customers money by performing inside wiring work that Verizon, TimeWarner, and other Internet Service Providers would typically charge an arm and a leg for. Cable drops, pulls, repairs and preventative maintenance is what Oscar specializes in. More importantly, Oscar’s ability to communicate effectively throughout all phases of his cabling and voice project makes him the best cabling tech in NYC.

Certifications:

Certified Network Cable Installer, Certified Premises Cabling Technician, Certified Telecommunications Network Specialist,Certified Telecommunications Network Specialist

Specialties:

Small office CAT 5 / Cat 6 ethernet network and voice cabling installations.

Home computers:

HP Desktop

Phones:

iPhone

Hobbies:

A family man who enjoys spending time with his loved ones.

Idit-Silverman

Idit Silverman | Director of Finance

Idit came aboard in 2003 with an Israeli army commander background and Hunter College degree in programming. She has the perfect balance between tech and business leadership skills, allowing our financials, accounting duties, and invoices to be timely and meticulously handled. Idit eagerly takes part in IT strategy sessions, providing cost-saving solutions to customers. She is a gifted, results-oriented thinker who always adds value to every conversation.

Specialties:

Accounting, Operations, IT dispatch, Vendor relations

Home computers:

MacBook Pro

Phones:

iPhone

Hobbies:

Enjoys spending time with family, yoga, running, and traveling.

 

Want to join the team? Contact us

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