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9/25/23, Yom Kippur: UES & SOHO repair centers are closed / Midtown will be open

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Eco-Tech Nationwide Mail-in Repair & Recyling

Now, you can get NYC’s best tech repair service wherever you are in the United States.

Best of all, we’ll ship you a free shipping box and label for your laptop, tablet, phone, hard drive, or other small device.  Convenient.  Easy.  No out of pocket cost to you.

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Our Mail-in Services Explained

Our Device Mail-in Process

Step 1

Fill out the form below

Complete the form. You’ll be emailed confirmation of your form.  

Step 2

Receive free shipping label and free shipping box

Upon requesting a free shipping label, you will receive a label via email.  Also, upon requesting a free shipping box, you will receive a box within 2 days to your address. 

If you prefer to use your own box or label, please leave the appropriate box unchecked.  Please note the free label and box is for United States residents only and applies to laptops or smaller devices.

Step 3

Ship out your box

Upon receiving the box, include your device and affix the emailed shipping label.

Address to ship to is:

New York Computer Help

ATT: Mail-in Department
53 East 34th Street, Floor 3
New York, NY 10016

Step 4

Receive a free diagnostic or free recycling

Upon receipt, we’ll create a ticket during the intake process. You’ll receive an e-receipt of this. Then, expect a free diagnostic, relaying the cost for your approval before we begin the repair.  Or if you choose to recycle your laptop, we will send you a receipt once done.

Step 5

Device is repaired. Or device is recycled if preferred.

Upon approval, we’ll repair your device. You’ll receive a message when it’s completed.  

Step 6

Payment is due for approved computer repair

You’ll receive an invoice via email through our ticketing system. Pay the repair charge online. 

Additionally, the return shipping fee is $25. Heavier, larger equipment may carry extra costs as deemed by the carrier.

Important Shipping Notes

  • Only ship the whole device, not parts: We do not accept just motherboards or logic boards or other failed parts. We’ll require the whole computer or device to work with.
  • Only ship if within the United States: This is a nationwide service. We will happily service any state. If you are international, please do not ship to us. Apologies but international shipping costs are too high and customs and paperwork are too time consuming.
  • Free shipping and label eligible only for: Laptops, tablets, phones, hard drives, external drives, thumb drives, and devices as large or smaller than laptops. You're welcome to ship items larger than laptops, but you'll be responsible for shipping both ways.

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