Nationwide Mail-in Repair
You may not live near New York City. Or you may not want to travel during COVID-19. We are here to make life a little easier for you. Now, you can get NYC’s best tech repair service wherever you are in the United States.
Our Mail-in Services Explained
Our Device Mail-in Process
Fill out the form below
Complete the form. You’ll be emailed confirmation of your form. Print this email out and include this form in your box along with your device.
Ship out your box
You’re responsible for getting your device to us. That includes payment and safely packing it so it gets to us in one piece. Address to ship to is:
New York Computer Help
ATT: Mail-in Department
53 East 34th Street, Floor 3
New York, NY 10016
Receive a free diagnostic
Upon receipt, we’ll create a ticket during the intake process. You’ll receive an e-receipt of this. Then, expect a free diagnostic, relaying the cost for your approval before we begin the repair.
Device is repaired.
Upon approval, we’ll repair your device. You’ll receive a message when it’s completed.
Payment is due
You’ll receive an invoice via email through our ticketing system. Pay the repair charge online. The return shipping, if owed, will also be included.
Return shipping is calculated
Good news, if you have your device repaired, the return shipping is free! If you decide to decline the repair, the return fee is $25. Heavier, larger equipment may carry extra costs as deemed by the carrier.