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Stage 1 vs. Stage 2 data recovery – mechanical vs. logical data recovery – data recovery vs. lab recovery – Class 100 clean room recovery vs. lab recovery

data-recovery-lab-recovery-hard-drive-recovery-nycI’m here to shed some light on some of the tricky data recovery service terms being thrown around.  If you have a computer or external hard drive that is no longer working, then you’ll probably want to retrieve documents, photos, music, emails, or other files off of it.  Then, you’ll need to go to an NYC data recovery company to see what the status and cost is.  First of all, you should ensure the initial diagnostic is free.  You really don’t know what kind of condition your hard drive is in and neither does the data recovery firm you are bringing it to.  So, make sure you know what you’re getting into first before paying anything.  Double-check the company offers this first.  Otherwise, you may be dealing with a company that gladly charges a diagnostic fee, but doesn’t have any experience or success with data recovery.

After receiving your data recovery free diagnostic, you might hear of some fancy industry terms being said.  Don’t be intimidated as I’m hear to demystify some of these data recovery terms. 

Here are some of the diagnostic results you may hear:

  • It looks like your external hard drive needs to be escalated from Stage 1 to Stage 2 recovery.  Hmm.  What’s the difference?  If you hear this one, Stage 1 means a logical or software recovery.  There may just be a corruption with your operating system or the drive is unable to be read via the operating system, Windows or Apple.  That is the cheapest data recovery service you’ll find as our New York Computer Help data recovery service would price that out from $85 – $250.  Other companies typically charge up to $1,000 for such work, playing like it’s Stage 2 instead.  Well, that lack of ethics is for another blog.  On to Stage 2.  The monster of all data recoveries, the lab recovery.  Stage 2 means you have mechanical or physical damage of the hard drive.  Usually, the head, spindle motor, arm, or another parts has physically failed and it will need to be replaced.  This is a more expensive recovery since it deals with data-recovery-terms-terminology-def-definition-glossarypart replacements, hands-on replacements of parts, and then using utilities to extract files to another drive.  The costs have run the gamut on this one.  Drivesavers has priced this out at $2,800 and up.  More reasonable lab recovery shops have gone with $2,000.  The New York Computer Help lab recovery service is typically priced from $450 – $750.  We’ve been doing this since 2000.  No need to upcharge when we’re experts at it and it’s a very simple job for us.
  • Your laptop hard drive has mechanically failed.  We cannot perform a logical recovery here.  You thought a drive is mechanical to start of anyway.  So, what does this mean?  It points to needing a lab recovery as mentioned about.  A mechanical part has failed, requiring part replacement.  Anytime you hear logical, think software or non-hardware based.  Also, if you hear logical, you should expect a much lower rate than a mechanical job.  A logical data recovery deals with being able to extract the files from the current state without needing to perform physical part swaps, or mechanical data recovery.
  • Oh boy, it looks like you need lab recovery here.  It’s not just plain data recovery.  Huh?  What’s the difference?  Lab recovery is the gory physical part swap replacements needed for a failed part inside the hard drive.  Data recovery is a very generalized term.  It really means all phases of possible recovery scenarios, including both software, or logical, and physical lab recovery occasions.  But, upon comparison, just assume data recovery means pulling or extracting files from a hard drive with a bad software state.  So, it’s not as serious as lab recovery.
  • Your desktop hard drive needs to be done in our Class 100 clean room.  This is not a simple lab recovery service.  Okay, these terms are mixed up a lot and used incorrectly.  A Class 100 clean room does not always need to be used when performing lab recovery service.  If the hard drive needs to be opened where the platters are exposed, which is where the actual files are stored, then you’ll need to have the drive in a Class 100 clean room.  The Class 100 is a fancy way to say it’s clean of pollutants, dust, and any other contaminants.  Think Breaking Bad!  But, if the platter level will not be exposed, part swaps may be performed as per a typical lab recovery service without needing to worry about dust affecting the drive.  Yes, the Class 100 clean room lab recovery is also performed by New York Computer Help, but we use it sparingly as needed in order to keep costs down.  As you can imagine, many data recovery companies out there claim it is Class 100 clean room job when it’s not in order to upcharge.  See ethical issues in the computer industry on that one.

Don’t let the terminology of the data recovery service industry confuse you.  If a data recovery company is confusing you too much with their terms, it is probably best off moving to another company for a second opinion.  The diagnostic process shouldn’t be complicated and the more complicated a company makes it, the less competent they probably actually are with the actual data recovery service work.  Feel free to attain a free data recovery diagnostic from New York Computer Help.  Free, simple, fast, and affordable.

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Got any further questions? Walk in for a free diagnostic in NYC:

53 East 34th Street (Park & Madison), Floor 3 New York, NY 10016

806 Lexington Ave (62nd Street), Floor 3, New York, NY 10065

110 Greene Street Suite 1111, (Floor 11), New York, NY 10012

Outside NYC? Just mail in your device if in the US.


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